Building Brighter Futures

Frequently Asked Questions

Frequently Asked Questions about rebates, fees, referral and booking an appointment

How do I book an appointment?

One of the most frequently asked questions is how appointments are booked, at Silverlinings we try to make things easier for families by allocating you the same appointment time every week/fortnight for you to attend. That way you can better time manage your activities around your appointments. Please call our staff to assist you in booking the best appropriate appointment time for you.

Do I need a referral?

You are welcome to attend any Silverlinings Psychology sessions or services without a referral. However you will only be able to claim rebates with an appropriate referral from either a GP or Paediatrician.

What if I can’t attend my appointment?

If you are unable to attend your appointment please call us as soon as possible, so we may be able to help you with another time. By doing this we are able to offer your time to another family who needs our support. Keep in mind a cancellation fee may apply for unattended appointments or less than 48 hrs notice given.

What are the fees?

Servicing the Eastern Suburbs of Melbourne, Silverlinings Psychology believe that all families should be able to access services to support their children. Please contact us for more information about our fee schedule and how we can help you out in your situation.

What rebates are available?

Medicare rebates are offered for clients who are under a mental health care plan. And clients with an NDIS management plan, including those who self-manage NDIS funds are also accommodated for by Silverlinings Psychology.

How many sessions will my child require and how do I prepare my child?

The amount of sessions your child requires will vary for each individual and this will be discussed with you during the initial session. Thinking about your Child, the best approach for preparing them to see a psychologist is by informing them prior to the appointment. This method of approach is preferred because it enables the child to seek understanding about their situation. This can be done by answering any questions openly and honestly in the language your child will understand. Reassure them they are not the only one experiencing their current concerns and It’s quite normal as lots of children and young people see psychologists. Keep in mind, It is important to tell your child they will not have to say or do anything they don’t want to. During the sessions the session focus will be guided by your child, and at a pace they are comfortable with.

Any other questions?

We are happy to answer any other questions you may have.

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